My Account  |  0 item(s)    View Cart

Shipping Policy

SHIPPING Canada & US:
Our domestic  shipping charges are based on the value of your order and your location and range from $9.95 - $19.95:
Over $300.00 - Free Shipping ($350.00 in remote areas)
 
All quoted shipping prices include shipping to Canadian and US addresses via Fedex Ground, Canada Post Expedited or US Postal Service Expedited Parcel service. This level of service provides the best level of value, speed and tracking. Delivery to most locations is usually 5-7 days.   NOTE:  Very rural or remote areas including Nunavut, Yukon, NWT,  Labrador,  Alaska and Hawaii are subject to surcharges.  We will advise you before shipping.
 
EXPRESS  SHIPPING: Quicker shipping options (overnight or two days) are available and are based on the weight of the shipment and the destination. If you require express shipping, please place your order as usual then contact us at refstuff@gmail.com or 1-866-733-7883 to request a quicker shipping quote. We use either Purolator Courier or Priority Courier for overnight or 2 day shipping.
 
INTERNATIONAL SHIPPING: We regularly ship items worldwide.  International customers should order on line, then contact us at Refstuff@gmail.com or 250-937-9733 to obtain a shipping quote.  All Customers outside of Canada are responsible for any customs/duty charges.
 
RETURNS
Returns or exchanges are accepted on items within 30 of purchase on goods that are unused (except to try them on), not altered and in their original packaging. 
 
You must contact us to obtain a Return Authorization Number before sending anything back.  Unauthorized returns will be refused. 
 
Customers are responsible for all shipping charges to return or exchange products.  All international returns must be sent with customs/duty charges prepaid.  We will not accept "payment due" shipments.